Building a Better Customer Service Experience for Your Business

Let’s face it, we’ve all seen those “when you want to support black businesses but they have bad customer service” memes floating around, if you have NO clue what I’m talking about we discussed this on Episode 7 of TheNetWorthy Podcast, Black Businesses & Those Who Buy from Them.

As a business owner, you should strive to ensure that every interaction your customers have with your business is a positive one. A stellar review & word of mouth recommendations could lead to more sales, more engagement, more visibility. A bad review could be detrimental to your business & your reputation. If you were looking for free resources to help build a better customer service experience for your business, I GOT YOU!

Free Courses:

• Forbes Customer Service Training (Free with 14 day-trial)

• Alison Customer Service Skills

• LiveChat Customer Service Training

Free Videos:

• I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

• How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary

• Finding A New Flavor of Customer Service | Darren Ross | TEDxSantaBarbara

• The Bar is So Low - The Realities of Memorable Service | Alex Cabañas | TEDxWilmingtonSalon

• A Defining Time for Human Connection in Customer Service | Salena Scardina | TEDxFortWayne

• The power of listening | William Ury | TEDxSanDiego

Blogs/Guides:

• Social Media Customer Service 101: The Beginner's Guide

• How to Do Social Media Customer Service the Right Way

• How to Use Social Media to Drive a Better Customer Experience

• 8 tips to build customer relationships with social media

Courses Under $20

• Customer Service: Soft Skills Fundamentals

• Customer Service Mastery: Delight Every Customer

• Customer Service: Keep 'em coming back!

• Brilliant Customer Service: How to Impress your Customers!

Books Under $20
(When shopping on Amazon, make sure you’re using Amazon Smile to support Hustld Tech)

• Be Our Guest: Perfecting the Art of Customer Service

• The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

• The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

• Building a Story Brand: Clarify Your Message So Customers Will Listen